takt's Privacy Policy
Your personal information is our top priority. This policy gives a full account of how takt collects, stores, and protects your data.
Our Commitment
Protecting your privacy at takt is a core responsibility. This privacy policy applies to users in Bangladesh and describes what information we collect when you use our platform, why we collect it, how it is used, and what rights you have. This policy should be read together with our Terms and Conditions, as both together form the complete framework for using your account.
By opening or continuing to use an account on our platform, you are considered to have agreed to this privacy policy. If the policy changes, we will update it on this page, and users will be notified of any significant changes.
1. Information Collection
takt collects information from you at various stages. From registration through to everyday transactions — each piece of information is collected for a specific and legitimate purpose.
Information provided at registration
When you create an account at takt, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Username and password (in encrypted form)
- Bangladeshi National ID details (for identity verification)
Usage and transaction information
Collected automatically or through your active participation while using the platform:
- Deposit and withdrawal transaction history
- bKash, Nagad, Rocket, Upay or bank transfer reference numbers
- Gaming activity and betting history
- Login time, device, and IP address
Technical information
Your browser or app automatically sends the following information:
- Browser type and version
- Device model and operating system
- Cookie and session data
- Page visit patterns and duration
Support information
When you contact us via live chat or email support:
- Conversation content and date
- Description of your issue and resolution details
- Attached files or screenshots (if provided)
- Feedback and satisfaction ratings
2. Purpose of Information Use
takt uses your information only for defined and fair purposes. We never process your information for unnecessary reasons.
Account management and security
Your information is used most to keep your account active and secure. This includes identity verification (KYC process), preventing multiple accounts, detecting suspicious logins or transactions, and blocking unauthorised access. Your password is always encrypted and no member of our staff can view it.
Service delivery and improvement
By analysing your usage patterns, we improve the platform's game sections, payment methods, and overall experience. Deposit and withdrawal information is used to ensure accurate transactions. This information is also used to maintain the minimum ৳500 deposit and ৳800 withdrawal rules.
Communication and support
Your email and mobile number are used to send important account notifications, OTP verification codes, and transaction confirmations. Records of contact through our 24/7 live chat and email support are kept so that the support team can assist you if needed in the future.
Ensuring responsible gaming
By reviewing your gaming activity, we can identify potentially harmful behaviour and provide assistance when needed. takt strictly follows our responsible gaming guidelines and helps users manage their level of play. This information is never used against the user — it is used entirely for protective purposes.
3. Data Storage and Security
takt has adopted industry-standard technical measures to keep your data secure. Security is ensured at every level — from SSL encryption to restricted access controls.
Encryption and transfer security
All data between you and our servers is sent encrypted using SSL/TLS technology. Payment information — especially sensitive data relating to bKash, Nagad, or Rocket transactions — is protected with an additional layer of encryption. Card numbers or mobile banking PINs are never stored on our servers.
Access controls
Your personal information can only be viewed by takt staff members who need it for their work — such as the identity verification team or support representatives. Every access is logged and regularly audited. No unauthorised person can access your information.
Retention period
All information is stored while your account is active. Even after an account is closed, financial transaction records are kept for the period required by applicable law. After that period, data is automatically deleted or anonymised.
Steps in the event of a data breach
In the event of any unexpected security incident, takt will act promptly. Affected users will be notified by email or mobile as soon as possible, and all necessary steps will be taken to minimise any harm.
4. Sharing Information with Third Parties
takt does not sell your personal information or share it with third parties without permission. However, information may be shared in a limited way with certain partners for the purpose of operating the service.
Payment processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banks to process deposit and withdrawal transactions. This information is limited strictly to transaction processing and is governed by the respective payment service's own privacy policy.
Technology and gaming partners
Minimum necessary session information may be shared with gaming providers such as Evolution, Pragmatic Play, JILI, PG Soft, and Spribe for the purpose of running games. This information is used to verify game fairness and outcomes, and for no other purpose.
Legal obligations
Information may need to be provided to authorities pursuant to a court order or applicable law. In such cases, only the information legally requested will be provided — nothing more. Where legally possible, we will try to notify you of this.
Analytics services
Anonymised analytics data may be used to monitor and improve the performance of the platform. No individual can be identified from this data. If you do not wish to allow this, you can control it through your browser cookie settings.
5. Cookie Policy
The takt website uses various types of cookies that improve your browsing experience and keep the platform functioning correctly.
Essential cookies
Without these cookies, the website cannot function properly. They are essential for maintaining login sessions, security verification, and loading balance information. These cookies cannot be disabled.
Functional cookies
These cookies are used to remember your preferred language, display settings, and recently viewed games. Disabling them means your preferences will need to be set again on each visit.
Analytics cookies
Collects anonymous statistics to understand which pages are visited most and where issues occur. You can disable these cookies — doing so will not affect your use of the website.
6. Your Rights
You have specific rights over your personal information. takt is committed to respecting and upholding these rights.
Right to know
If you want to know what information we hold about you, contact our support team. We can provide you with a list or copy of the information collected.
Right to correction
If your profile contains incorrect information, you can request a correction. Changes to name, email, or mobile number may require identity verification. Correction requests will be processed within a reasonable time.
Right to deletion
Once your account is closed and the legal retention period has ended, you can request deletion of your personal information. However, if there is an ongoing dispute, incomplete transaction, or legal obligation, information may need to be retained for a specified period.
Right to object to processing
If you do not want to receive marketing messages or promotional communications, you can turn them off in your account notification settings or let our support team know. Essential security and transaction notifications cannot be disabled.
How to exercise your rights
To exercise any of the above rights, contact our 24/7 live chat support in Bangla or write to us by email: [email protected] — we aim to respond within 72 hours. If there is a delay, we will let you know the reason.
7. Minors and Age Verification
All gaming and betting activity at takt is exclusively for persons aged 21 and over. Age is verified at registration, and identity documents may be requested if any irregularity is suspected on an account.
If it is confirmed that a person under 21 is using an account, that account will be closed immediately and the relevant information will be deleted. A minor's information will not be used for any purpose.
If a parent or guardian believes their child is using takt, please contact our support team immediately.
8. Policy Changes
Change notifications
takt may update this privacy policy when it considers it necessary. For minor changes, only this page will be updated. For significant changes — particularly if the way information is used changes — a notification will be sent to registered email addresses or mobile numbers.
Use after changes
If you continue to use the platform after an updated policy is published, you are considered to have agreed to the new policy. If you do not agree with any change, you may close your account and request deletion of your information.
Previous versions
If you would like a copy of a previous version of this policy, contact our support team. We always display the date of the latest version at the top of this page.
9. Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, you can get in touch with us. Our support team responds in both Bangla and English. For more information, see our FAQ page.
We generally reply to emails within 72 hours. For urgent matters, speak to us directly on live chat — that is the fastest way to get support.
Play safely at takt
Your information is secure, your choices are respected — that is takt's commitment.
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